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Department of Homeland Security Shield / FEMA
Center for
Domestic Preparedness

Interpersonal Skills for Public Information Officers

MPIV6 MGT-902-V6
1.5 Contact Hours


Provides the responder with an understanding of the dynamics of working with others and obtaining the best from other people. Discusses handling day-to-day relationships, self- awareness, interpersonal skills, motivation, conflict styles, and how to use this knowledge to perform the mission as a Public Information Officer (PIO). Further explains methods of recognizing and dealing with stress reactions.